Frequently Asked Banking Questions

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Q: Are my deposit accounts FDIC insured?
A: As scheduled, the unlimited insurace coverage for noninterest-bearing transaction accounts provided under the Dodd-Frank Wall Street Reform and Consumer Protection Act expired on December 31, 2012.  Deposits held in noninterest-bearing transaction accounts are now aggregated with any interest-bearing deposits the owner may hold in the same ownership category, and the combined total insured up to at least $250,000.

Q: What are the early withdrawal penalties on Certificates of Deposit?
A: In the case of the death of the last surviving owner or determination of legal incompetence by a court or other administrative body, we will honor the request for the early withdrawal prior to maturity without penalty.  On all other early withdrawals, there will be an early withdrawal penalty equal to 7 day simple interest at the contract rate on the amount withdrawn if the early withdrawal is within the first 6 calendar days from the date of deposit.  If the early withdrawal is after the first 6 calendar days but before maturity, the early withdrawal penalty on the amount withdrawn will be as follows:

• 6 month's interest on certificates with a 12 month or less maturity
• 12 month's interest on certificates with a 13-24 month maturity
• 18 month's interest on certificates with a 25-36 month maturity
• 24 month's interest on certificates with a 37 month or greater
• The penalty will reflect the certificate's current rate.

Q: How do I set up Direct Deposit of my payroll check?
A: After your checking application has been approved, you will receive our routing and transit number and your account number. If your employer participates in a direct deposit program, simply provide this information to the human resources or payroll department at your company, and your direct deposit will usually begin within thirty days.

Q: How do I set up Direct Deposit of my Social Security check?
A: After your checking application has been approved, you will receive our routing and transit number and your account number. Simply contact the Social Security Administration, and have your Social Security Number and account information available to set up your direct deposit right over the phone.

Q: Is interest paid on my checking account?
A: Yes! If you want a checking account that pays a market rate of interest, check out our Now Checking account.

Q: Can I open an account if I don't live in the United States? What if I live in the United States but am not a citizen yet?
A: At this time, we only accept applications from persons residing within the United States with valid U.S. tax identification numbers (Social Security Numbers). If you have questions, contact us. We'd like to hear from you.

Q: Can I do all of my banking with you?
A: Yes! Thanks to the convenience of Direct Deposit and ATMs, everyday banking activities can be performed on your own time. Contact us with questions about your banking needs.

Q: Can I look at all of my transactions at any time?
A: Yes! With Online Banking, you have access to your account information 24 hours a day, 7 days a week!

Q: How frequently is my information updated?
A: Your account information is updated in real time as transactions take place.

Q: Are wire transfers possible to and from my checking account?
A: Yes! Funds can be transferred to and from accounts by wire transfer or via ACH (Automated Clearing House) debits or credits. Contact us for details.

Q: How do I make a deposit to my account from a remote location?
A: You can do most of your banking by using direct deposit, ATMs or ACH (Automated Clearing House) transactions. We also offer a bank-by-mail service, which allows you to mail non-recurring deposits. Contact us for details on a method that's best for you.

Q: When do I have access to use Internet Banking?
A: With Online Banking, you have access to your account information 24 hours a day, 7 days a week!